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Join me in Toronto for Customer Experience for Public Sector
I’m very pleased to let y’all know that I’ll be speaking at the Customer Experience for Public Sector Conference in Toronto in April 16-17. I would love it if you could join me. I even have this handy...
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A week away is a great time for reflection
Heading home on the train feeling quite reflective after a very busy week in Toronto. The weather is grey and rainy, casting a gloomy hue on the trees, fields and houses. I’ve passed by this way many...
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Trends and cools stuff from FITC
Ok, surely you’re dying to know about all the cool stuff I saw at FITC which started with the opening video sequence. Firstly, MUSE: the brainwave sensing headband. Can’t you picture yourself at...
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Web Experience Toolkit gaining speed; get onboard!
After years of development and communication, the Web Experience Toolkit is gaining speed! Learn about what’s going on so you too can get involved. Last week Paul and I each presented the Toolkit to...
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Cultivating change? Commit for 2 years.
Are you a change agent? Frustrated? If yes, I’d like to share this wee insight I’ve noticed – change takes time. A lot of time. My average right now to cultivate change within an organization is two...
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Your career; your lifestyle; your choice.
I was fascinated by a comment from a fellow guest at the Girl Geek Dinner networking lunch last week about one’s choice of career being primarily about the lifestyle one chooses. She’d done a master’s...
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WxT CodeFest: not *just* for coders
CodeFest is designed to get more people working on or with the Web Experience Toolkit (WET), regardless of their role in the Web publishing process, skill level or area of specialization. It will be...
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On feeling like a failure: let’s do it!
In our Blueprint2020 discussions last week, our Assistant Secretary acknowledged how scary it was to engage the entire public service in an open and transparent discussion around public service...
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Open Source Bureaucracy
It was an absolute treat to be invited to speak at DOUBLE MAJOR: a lecture series hosted by Carleton University Art Gallery (a hidden gem in Ottawa). I had a great time! The audience was very engaged...
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Why I supported Open Government Tour 2014 (OGT14)
Voila — my talk from the Ottawa stop of the Open Government Tour 2014 (September 16, 2014) at the request of Mike Gifford… Author Douglas Rushkoff, in his book “Open Source Democracy” asks “would...
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